Hosting Operations
Unifying infrastructure monitoring, accounting and subscription management
A hosting provider brought infrastructure monitoring, subscription records and billing visibility into one operational platform.
Services Used
The challenge
A hosting provider managing subscription-based infrastructure services for approximately 120 customers needed to coordinate data across infrastructure monitoring, customer subscriptions, billing records and service allocations. Operational data was fragmented across accounting software, billing tools and monitoring systems, while onboarding, offboarding and reconciliation of customer-to-server allocations were handled manually.
The solution
FINTIQ developed a centralized operational management platform that consolidates infrastructure monitoring, customer subscriptions and accounting visibility. The system connects data from multiple operational sources and presents it through a unified web interface.
Outcomes
What changed after delivery.
- Infrastructure health, customer subscriptions and billing information are now available in one operational interface.
- Teams can identify incidents faster and understand which services and customers are affected.
- Automated mapping between subscriptions and infrastructure reduced manual verification work.
- Billing accuracy improved because active infrastructure resources are linked to active subscriptions.
- Operational staff no longer need to switch between multiple tools to understand service and billing status.
The client
The client is a hosting provider managing subscription-based infrastructure services for approximately 120 customers. The environment includes roughly 15 servers and more than 120 microservices delivering hosted services.
Project goals
The project needed to create a single operational view of infrastructure and customers, link infrastructure resources directly to subscription records, monitor server and microservice health in one place, automate onboarding and recurring workflows, improve incident visibility and reduce manual billing reconciliation.
Implementation
The minimum viable product was developed and deployed within five days. Two rapid development iterations were completed during the build process, with the platform designed to deliver operational visibility quickly while leaving room for future enhancements based on user feedback.
Key capabilities
The platform introduced invoice tracking, payment monitoring, billing reconciliation, financial reporting views, server uptime monitoring, container and microservice health monitoring, infrastructure alerts, application availability tracking, customer account and subscription tracking, server allocation mapping, automated onboarding workflows and automated billing reminders through WhatsApp and email.
Technology architecture
The platform uses a web-based operational interface, containerized backend microservices, custom database infrastructure, a private hosting environment and a microservice-based architecture.
Current status and next steps
The platform is actively used in production as the hosting provider's primary operational dashboard for infrastructure monitoring, subscription management and billing reconciliation. Future enhancements can be layered onto the MVP as operational needs evolve.