Hosting Operations
How a hosting provider brought monitoring, subscriptions and billing into one view
A hosting provider now checks server health, customer subscriptions and billing status from one operational platform.
- ~120 customer subscriptions supported
- 15 servers monitored
- 120+ microservices tracked for health and availability
Services used
- Custom Software Development
- System and API Integration
- Workflow and AI Automation
The challenge
A hosting provider managing subscription-based infrastructure services for approximately 120 customers needed to coordinate data across infrastructure monitoring, customer subscriptions, billing records and service allocations. Operational data was fragmented across accounting software, billing tools and monitoring systems, while onboarding, offboarding and reconciliation of customer-to-server allocations were handled manually.
The solution
FINTIQ built one operational platform for infrastructure monitoring, customer subscriptions and accounting data. It connects the existing sources and shows their status in a single web interface.
Outcomes
What changed after launch
- Infrastructure health, customer subscriptions and billing information are now available in one operational interface.
- Teams can identify incidents faster and understand which services and customers are affected.
- Automated mapping between subscriptions and infrastructure reduced manual verification work.
- Billing accuracy improved because active infrastructure resources are linked to active subscriptions.
- Operational staff no longer need to switch between multiple tools to understand service and billing status.
The client
The client is a hosting provider managing subscription-based infrastructure services for approximately 120 customers. The environment includes roughly 15 servers and more than 120 microservices delivering hosted services.
Project goals
The team needed one view of infrastructure and customers. It had to link resources to subscriptions, show server and microservice health, support onboarding workflows and reduce billing reconciliation by hand.
Implementation
FINTIQ built and deployed the first usable version in five days, then completed a second iteration from the team's feedback. That gave the operators an immediate working view while leaving room to add functions as they used it.
Key capabilities
The platform introduced invoice tracking, payment monitoring, billing reconciliation, financial reporting views, server uptime monitoring, container and microservice health monitoring, infrastructure alerts, application availability tracking, customer account and subscription tracking, server allocation mapping, automated onboarding workflows and automated billing reminders through WhatsApp and email.
Technology architecture
The platform uses a web-based operational interface, containerized backend microservices, custom database infrastructure, a private hosting environment and a microservice-based architecture.
Current status and next steps
The hosting provider uses the platform in production for infrastructure monitoring, subscription management and billing reconciliation. New functions can be added as the operating process changes.
- Custom Software Development
- System and API Integration
- Workflow and AI Automation